Legal notice

We usually ship within one week from the date of your order (or the date when payment is confirmed if you pay by bank transfer).
*Pre-orders and scheduled sales will be shipped at the time listed on each page.
However, delivery may be delayed if the product is out of stock or during busy periods.
Additionally, it may take some time depending on traffic conditions, weather, and region.

Please be sure to check the product upon delivery.
If you receive a "defective product" or a "product that is different from what you ordered", please contact us by email or phone within three days of receiving the product.
We accept returns and exchanges only for unused defective items. Please send the item within 7 days of receiving it. We will cover the cost of return shipping.

Returns and Exchanges

We carefully check the product before shipping, and take every precaution to manage the product.
If you receive a defective product such as dirt or damage, we will immediately replace it with a good product.
In addition, If you receive a product that is different from your order, We will accept returns or exchanges and cover the cost of return shipping and handling charges.

Please note that any customs duties or import taxes paid at the time of purchase are non-refundable.

Return deadline

Please contact us within 3 days of receiving the product. Please return the product within 7 days of receiving the product.

[Contact Information]
〇 Contact form
Mail: info@mizuiroind.jp
TEL: 0120-808-233
*11am - 6pm (Saturdays, Sundays, and holidays are also available, except for New Year's holidays)

Please note that we cannot accept returns or exchanges below.
*Example

• Items that have been used once
• Items that have been received more than 8 days ago
• Repaired or cleaned products
• Products with scratches or stains from perfume, cosmetics, etc.
• If you are unable to return the items in the same condition as when they were delivered, - including all tags, stickers, cases (boxes, bags, etc.), and accessories. 
• If you return the items by attaching the courier slip directly to the item box (such as a shoebox)
• Sale items (including non-regular-priced items.) or pre-order items
• Items that come into direct contact with the skin, such as accessories, socks, and tights
• If you do not contact us before returning the product
• If we determine that the return condition is poor

Please note that we do not accept returns or exchanges for international orders due to customer preferences, such as differences from the image, size issues, or a change of mind.

If you pay by credit card, depending on the timing of your cancellation procedure, the product price may be deducted once by the credit card company.
In that case, your credit card company or our company will refund you. The refund will be by bank transfer.
The transfer fee will be borne by us if the item is returned for our reasons, but if the item is returned due to customer's circumstances, the item will be borne by the customer.

[Cancellation]

This is only accepted if the product is not shipped.
Please be sure to contact us by phone or email.

Please note that the following cases cannot be cancelled :

• Items already shipped
• Orders placed over a week ago
• If payment has already been made
• Sale items (including non-regular-priced items.) 

About cooling-off

"Cooling-off" is a system that applies to door-to-door sales.
Cooling-off is not required for mail order (online) sales.
Our online sales are mail order services that are accessible from customers, so the cooling-off system is not applicable.

You can use [1] Credit card, [2] Shop pay, [3]Apple pay, [4]Google pay.

Payment deadline
[1] If you pay by credit card, it will vary depending on the closing date of your credit card and the contract details. Please check with the credit card company you are using.

Credit card payment

We also accept installment payments and revolving payments.
Some credit card companies may have a minimum amount.
For more information, please contact your credit card company directly.

• Consumption tax (10%)
• Shipping Fee

• Please note that any customs duties or import taxes are the customer’s responsibility.

Our shop uses an online shop server provided by Shopify.
The submission form is compatible with SSL (Secure Sockets Layer), which encrypts and protects communication between your computer and the server, preventing anyone from viewing the information you enter.
Important credit card information will be sent to a payment server operated by SB Payment Services Co., Ltd. encrypted with SSL and deleted once authentication is completed.
No information remains on the computers managed by our company.