Regarding returns and exchanges

We carefully inspect all products before shipping and take every precaution to ensure proper handling. If you receive a defective item, such as one that is dirty or damaged, we will promptly replace it with a new one.

Additionally, if you receive an item different from what you ordered, we will accept returns or exchanges and cover the return shipping and handling costs.

Please contact us within 3 days of receiving the product and return it within 7 days of delivery.

※Please note that any customs duties or import taxes paid at the time of purchase are non-refundable.

※Returns or exchanges due to customer preference, such as a change of mind, size, or image difference, cannot be accepted.

※For returns or exchanges, please be sure to contact us in advance using the form below.

You can access the inquiry form here.

【Items Not Eligible for Returns or Exchanges】: ・Items returned more than one week after delivery; ・Items that have been used, repaired, or cleaned; ・Items that have been soiled or damaged while in the customer's possession; ・Items whose product tags have been removed; ・Items whose packaging (bags, cases, etc.) has been lost or damaged; ・Items if the invoice has been lost; ・For safety and hygiene reasons, innerwear, socks, and similar items are not eligible for return or exchange (except in case of a quality issue); ・Discounted or sale items (including items purchased with coupons) cannot be returned or exchanged.